Our Policies

We ship within 5–7 business days. Tracking information will be shared via WhatsApp.

Handmade with care in Mumbai. Damaged in transit? Send us your unboxing video within 48 hours and we'll make it right.

We collect only what we need to process your order: your name, phone number, email and delivery address. • We use it to deliver your order and send you order updates. • Payments are handled securely by Razorpay; we never see or store your card or UPI details. • We share your name, address and phone number only with our courier partner, so they can deliver your parcel. • We never sell your information or use it for anything unrelated to your order. To update or delete your details, message us on WhatsApp or email us.

By placing an order on kalakrutihastakala.shop, you agree to these terms. • All products are handmade. Photos are representative, and each piece may vary slightly in colour, texture and finish. • Prices are in Indian rupees (₹). They may change without notice, but you always pay the price shown at checkout. • All orders are prepaid by UPI, card or net banking. An order is confirmed only after full payment. • Custom and personalised orders begin once you confirm the details (name, text, colours). Please check spellings carefully, as we make the piece exactly as confirmed. • Delivery times are estimates. Delays caused by couriers, weather or festivals are outside our control, but we'll keep you updated. • Our Shipping, Return & Refund and Privacy policies form part of these terms. For any questions, contact us on WhatsApp or by email.